Virgin Media Community

[Lord_logan]

Connectivity issues since Sunday, no help online and afte a full day of waiting online I spoke to Roland  who took ,me through the usual checks but finally admitted that there is an issues that should have been resolved by 20:00 last night.

He also promised I would be called back.

next day., no phone call and I am still losing connectivity.

Any one else in this Area having issues and  suggestions on how to get some service?

Logan

[gary_dexter]

Losing connectivity on what? Wired or Wireless connections?

[Lord_logan]

Sorry, tech details;

I have a Hub 3.0

Wired b/band using cable (not a phone line)

Connectivity with the external b/band service (connection with the virgin service) is intermittent. 

Internal (inside my house) WiFi and gigabyte LAN connections are all ok. 

Hub has been rebooted and factory reset a couple of times so far.

[John_GS]

Hi Lord_logan

Thanks for posting and my apologies for the delayed reply.

I've checked the systems and no issues are showing. I do hope everything is resolved. Let me know if you need further assistance

Kind regards,