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Message 11 of 16
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Re: engineer

i know but thanks
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Message 12 of 16
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Re: engineer

3.0 Upstream channels

 

14620000052.0205995120 KSym/sec64QAM11
23940000053.5205995120 KSym/sec64QAM12
35370000052.7705995120 KSym/sec64QAM10
46030000052.2705995120 KSym/sec64QAM9



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA1140
2US_TYPE_STDMA1140
3US_TYPE_STDMA1140
4US_TYPE_STDMA1140
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Message 13 of 16
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Re: engineer

Hi MattjVideos,

 

Thanks for posting and sorry to see you're having some issues with your connection.

 

I've been able to locate your account using your forum details,  I can see you were able to speak to an agent and a re-pull was booked.

 

Please let me know if you still need help with this.

 

Alex_Rm

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Message 14 of 16
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Re: engineer

ive got internet now but its not stable my speeds are all over the place
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Message 15 of 16
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Re: engineer

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

41630000003.20000138.983261QAM2564
11390000003.29999938.983261QAM2561
21470000003.29999940.366287QAM2562
31550000003.20000140.366287QAM2563
51710000002.90000238.983261QAM2565
61790000002.90000238.983261QAM2566
71870000003.09999840.366287QAM2567
81950000003.09999840.366287QAM2568
92030000002.79999938.983261QAM2569
102110000002.79999940.366287QAM25610
112190000002.59999838.605377QAM25611
122270000002.29999938.983261QAM25612
132350000002.50000038.605377QAM25613
142430000002.50000040.366287QAM25614
152510000002.09999838.983261QAM25615
162590000002.29999938.983261QAM25616
172670000002.40000238.983261QAM25617
182750000002.20000138.983261QAM25618
192830000001.50000040.366287QAM25619
202910000001.29999938.983261QAM25620
212990000001.20000138.983261QAM25621
223070000001.20000138.983261QAM25622
233150000001.59999838.983261QAM25623
243230000002.09999838.605377QAM25624
253630000001.29999940.366287QAM25625
263710000001.29999940.366287QAM25626
273790000001.59999838.983261QAM25627
283870000001.29999938.983261QAM25628
293950000001.00000038.983261QAM25629
304030000001.29999938.983261QAM25630
314110000001.70000140.366287QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

4Locked000
1Locked5750382400
2Locked134920015100
3Locked5724746500
5Locked201023544500
6Locked5738166700
7Locked5736105500
8Locked4150020500
9Locked4105945000
10Locked4121681100
11Locked4119736500
12Locked4148771700
13Locked4125794200
14Locked4139267200
15Locked4127083100
16Locked4162301400
17Locked4165008700
18Locked4161555000
19Locked4169113900
20Locked4185371100
21Locked4237623700
22Locked4206984200
23Locked4197194700
24Locked6470313900
25Locked6463569000
26Locked6468504100
27Locked6474448300
28Locked6443957700
29Locked6469062300
30Locked6620541900
31Locked9352920400



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked 4.8378876850
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Message 16 of 16
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Re: engineer

now i have a ping problem speed on a 500mbps is now about 490 to 530mbps but the uploade is about 20mbps to 35mbps and the ping in games is really high 

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