Virgin Media Community

[MattjVideos]

i know but thanks

[MattjVideos]

3.0 Upstream channels

1	46200000	52.020599	5120 KSym/sec	64QAM	11
2	39400000	53.520599	5120 KSym/sec	64QAM	12
3	53700000	52.770599	5120 KSym/sec	64QAM	10
4	60300000	52.270599	5120 KSym/sec	64QAM	9

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	1	1	4	0
2	US_TYPE_STDMA	1	1	4	0
3	US_TYPE_STDMA	1	1	4	0
4	US_TYPE_STDMA	1	1	4	0

[Alex_RM]

Hi MattjVideos,

Thanks for posting and sorry to see you're having some issues with your connection.

I've been able to locate your account using your forum details,  I can see you were able to speak to an agent and a re-pull was booked.

Please let me know if you still need help with this.

Alex_Rm

[MattjVideos]

ive got internet now but its not stable my speeds are all over the place

[MattjVideos]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

4	163000000	3.200001	38.983261	QAM256	4
1	139000000	3.299999	38.983261	QAM256	1
2	147000000	3.299999	40.366287	QAM256	2
3	155000000	3.200001	40.366287	QAM256	3
5	171000000	2.900002	38.983261	QAM256	5
6	179000000	2.900002	38.983261	QAM256	6
7	187000000	3.099998	40.366287	QAM256	7
8	195000000	3.099998	40.366287	QAM256	8
9	203000000	2.799999	38.983261	QAM256	9
10	211000000	2.799999	40.366287	QAM256	10
11	219000000	2.599998	38.605377	QAM256	11
12	227000000	2.299999	38.983261	QAM256	12
13	235000000	2.500000	38.605377	QAM256	13
14	243000000	2.500000	40.366287	QAM256	14
15	251000000	2.099998	38.983261	QAM256	15
16	259000000	2.299999	38.983261	QAM256	16
17	267000000	2.400002	38.983261	QAM256	17
18	275000000	2.200001	38.983261	QAM256	18
19	283000000	1.500000	40.366287	QAM256	19
20	291000000	1.299999	38.983261	QAM256	20
21	299000000	1.200001	38.983261	QAM256	21
22	307000000	1.200001	38.983261	QAM256	22
23	315000000	1.599998	38.983261	QAM256	23
24	323000000	2.099998	38.605377	QAM256	24
25	363000000	1.299999	40.366287	QAM256	25
26	371000000	1.299999	40.366287	QAM256	26
27	379000000	1.599998	38.983261	QAM256	27
28	387000000	1.299999	38.983261	QAM256	28
29	395000000	1.000000	38.983261	QAM256	29
30	403000000	1.299999	38.983261	QAM256	30
31	411000000	1.700001	40.366287	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

4	Locked	0	0	0
1	Locked	57503824	0	0
2	Locked	1349200151	0	0
3	Locked	57247465	0	0
5	Locked	2010235445	0	0
6	Locked	57381667	0	0
7	Locked	57361055	0	0
8	Locked	41500205	0	0
9	Locked	41059450	0	0
10	Locked	41216811	0	0
11	Locked	41197365	0	0
12	Locked	41487717	0	0
13	Locked	41257942	0	0
14	Locked	41392672	0	0
15	Locked	41270831	0	0
16	Locked	41623014	0	0
17	Locked	41650087	0	0
18	Locked	41615550	0	0
19	Locked	41691139	0	0
20	Locked	41853711	0	0
21	Locked	42376237	0	0
22	Locked	42069842	0	0
23	Locked	41971947	0	0
24	Locked	64703139	0	0
25	Locked	64635690	0	0
26	Locked	64685041	0	0
27	Locked	64744483	0	0
28	Locked	64439577	0	0
29	Locked	64690623	0	0
30	Locked	66205419	0	0
31	Locked	93529204	0	0

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

4.8

37887685

0

[MattjVideos]

now i have a ping problem speed on a 500mbps is now about 490 to 530mbps but the uploade is about 20mbps to 35mbps and the ping in games is really high