engineer booked for today moving home but cant access my virgin account anymore
Hi booked home move for Virgin broadband last month. Engineer due today between 8am and 1pm - I checked my current virgin media account which is linked to my old address and to check my order and it ...
Hey Deeplay, thank you for reaching out and I am sorry to hear this.
Once you move house yes you would need to set an new account up, if you would like to use the same email address we would need to transfer this over. Just let us know.
hi i cant work out if im in my new virgin account or not - as the broadband status in the online account shows with a orange exclamation mark - even though broadband is working - can you please help with this Matt ?
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anymore","id":"message:5551283","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:577633"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Setup"},"conversation":{"__ref":"Conversation:conversation:5551283"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5551283"},"body@stripHtml({\"truncateLength\":200})":" Hi booked home move for Virgin broadband last month. Engineer due today between 8am and 1pm - I checked my current virgin media account which is linked to my old address and to check my order and it ...","body@stringLength":"475","rawBody":"
Hi booked home move for Virgin broadband last month. Engineer due today between 8am and 1pm - I checked my current virgin media account which is linked to my old address and to check my order and it says no orders pending. Is this because my former account will be totally closed and a new one opened when the install has taken place ? I only ask as last time I moved it turned into something of a nightmare with the engineer not turning up on the scheduled day thanks
Hi booked home move for Virgin broadband last month. Engineer due today between 8am and 1pm - I checked my current virgin media account which is linked to my old address and to check my order and it says no orders pending. Is this because my former account will be totally closed and a new one opened when the install has taken place ? I only ask as last time I moved it turned into something of a nightmare with the engineer not turning up on the scheduled day thanks
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hi i cant work out if im in my new virgin account or not - as the broadband status in the online account shows with a orange exclamation mark - even though broadband is working - can you please help with this Matt ?
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hi i cant work out if im in my new virgin account or not - as the broadband status in the online account shows with a orange exclamation mark - even though broadband is working - can you please help with this Matt ?
Hey Deeplay, thank you for reaching out and I am sorry to hear this.
\n
Once you move house yes you would need to set an new account up, if you would like to use the same email address we would need to transfer this over. Just let us know.
\n
How did the visit go?
","body@stringLength":"285","rawBody":"
Hey Deeplay, thank you for reaching out and I am sorry to hear this.
\n
Once you move house yes you would need to set an new account up, if you would like to use the same email address we would need to transfer this over. Just let us know.
\n
How did the visit go?
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@Matthew_ML thanks for coming back to me. Enabling pop ups sadly made no difference. Yes I have spoken to VM again and am still no further. Retention refer me to customer support who refer me back to retention.
it’s becoming incredibly frustrating now. An agent did suggest that my current TV package was the issue but couldn’t confirm whether changing to another package would then resolve the flex issue. sadly nobody will take any ownership of this.
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