Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

consistent internet drop outs

Rlc7w
Joining in

on ‎14-06-2022 21:09

Constantly losing internet since updating package last week. Had technician out who said he had fixed the problem alas internet keeps dropping out. What next? 

0 Kudos
3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

on ‎14-06-2022 21:20

Firstly... can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

Rlc7w
Joining in
In response to jbrennand

on ‎14-06-2022 21:22

Hi it's with Ethernet cable as well as wi-fi, it's the hub 4.

0 Kudos

Zoie_P
Forum Team (Retired)
Forum Team (Retired)
In response to Rlc7w

on ‎17-06-2022 09:13

Hi RIc7w,

Thank you for your post and welcome to the forums 🙂 

I have taken a look at our systems and can see your dropouts and also checked your power levels which are showing some minor issues, I will pop you over a PM so we can get a tech out to take a look, keep an eye out for the purple envelope 🙂

0 Kudos
Top