connectors are the same in wall and box

[connector]

the connectors provided with my hub 5 are a male connector, but the one in the wall is also male, is there a solution to this

[Client62 · Accepted solution]

If this is a new installation contact the Pre-installation and delivery team on 0800 052 1734 and explain the situation.

If this is a Hub swap, typically the new Hub connects in place of the previous Hub using the existing cables.

[Matthew_ML]

Hey connector, thank you for reaching out and a warm welcome to the community I am sorry to see you have the wrong connector.

I am going to send you a PM so we can look at getting this sorted out for you.

Please look out for the purple envelope. Thanks