Virgin Media Community

[kermitlau]

I ordered the self-installation for the broadband and I had received the Hub3 today. However, I realized that there is no any wall socket can fit the cable to the hub. Then what should I do? Thank you.

[Adduxi · Accepted solution]

Quickstart kits can only be ordered if the property has had a VM service in the past.

There may not be a wall socket, but just a wire to connect to.  Check outside for a brown or grey omnibox and trace the cables to the inside.

[Akua_A]

Hi @kermitlau,

Welcome to our community forums and thank you for your first post.

Sorry to hear you experienced this with your self-installation. Was the great advice given by @Adduxi useful?

I am unable to locate your account using forum details to further look into your installation. Since posting, have you been able to reach our team on 0345 454 1111 who can rebook the install for you?

Please get back to me when you can.

Thanks,

[kermitlau]

The problem is solved. Thank you everyone!