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Steve_Day
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can i report a broken virgin cabinet door on here?

or do I have to phone it in?

(i would rather not as i expect wait times are horrendous with everyone phoning about the daylight robbery price hike)

 

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nodrogd
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Re: can i report a broken virgin cabinet door on here?

There is a dedicated reporting number for street equipment.

0330 333 0444 (Standard landline rate).

The service is automated, & any faults reported should be seen to in 2 working days.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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newapollo
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Re: can i report a broken virgin cabinet door on here?

You cn also report the damage and include a photo on the following page

https://community.virginmedia.com/t5/Digital-life/How-to-report-damage-to-street-equipment/ 

Also you can fill in an online form

https://www.virginmedia.com/help/reportingdamage 

Dave

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