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box intermittently turns off. freezes and pixelates on playback

box intermittently turns off. freezes and pixelates on playback

presumably box fault. unable to get through on phone to help desk. presume need new box and/or engineer. 

Anyway to book/contact online?

 

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Re: box intermittently turns off. freezes and pixelates on playback

Hi JamesKR,

 

Thanks for your post - I am sorry to hear you'd been having some issues with your set top box.

 

I've had a look at things from here and I can see that you were able to speak with us and arrange for a replacement V6 to be sent out to you. Let us know how things go with the new box if you haven't received it already.

 

Give us a shout if there's anything else you need from here.

 

Kind regards,

 

Beth

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