Right, I swear I'm being cursed by something, probably the ex.
Check my tracking yesterday morning, and it's showing being sent back to national hub in the Midlands again, so Yodel have **bleep**ed up, right? So I call VM to complain and try and sort it, they order another pack to come on Thursday, and I go about making arrangements for working from the ex's home seeing as I can't do it from my own.
Then last night, phone goes off with a text and email telling me the original package has arrived at the drop-off store!! So I head down and pick it up - not easy on a motorbike - and try to get it all installed before bedtime so I can re-arrange plans. Nothing works. Try to call, but everyone shut for the night who could help. So call this morning, wait on hold for 25 minutes before getting through to someone to try and get it all activated.
Apparently they can't/won't activate until Thursday, the date the new pack is coming, despite the stuff sitting ready to go, and I need to wait for the new pack. This seems extremely stupid to me, I was going to cancel the newer pack if I could get things going today.
I also asked the question - 3 times at least - as to what I'm supposed to do with the stuff I got last night, seeing as they won't do anything just now, and they couldn't answer. Some of the most clueless folk on the planet work in call centres....