Yodel Delivery due tomorrow - No tracking and no order showing

[backtothefuture]

I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost.  She called back and left a voicemail confirming that it was booked in and would be delivered on Wednesday (tomorrow).  She said it was an all day delivery so couldn't give an accurate time.

Since then I haven't heard anything - and the 'Order Tracking' on My Virgin Media isn't showing any orders.

Is this normal ? - Shouldn't the order show online ? - This happened a few weeks ago and nothing turned up.

Thanks in advance

[Travis_M]

Hi @backtothefuture

Thanks for posting on our community forum!

Sorry to hear about this issue with your delivery, did the delivery take place yesterday? Please do update us and we can investigate further.

Regards

[backtothefuture]

Hi @Travis_M

Unfortunately not - No parcel delivered and no contact from either Yodel or Virgin Media.

Can you help please ? - I believe my account should be noted about this.

Thanks

[Alex_RM]

Hi backtothefuture,

So I can take a closer look at this one for you I'll need a few more details, I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm