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Woody_2k10
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Yet another failed install

3rd time they have failed to install here at my new address had no contact from virgin no idea what's going on can anyone help or advise please

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Corey_C
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Re: Yet another failed install

Thanks for your post and reaching out to the Community Forums, Woody_2k10,

 

I'm sorry to hear that your install has not gone as planned. Have you received any update since your post? Most delays are due to pre-install or construction works needing to be completed prior to connecting your home to the network. Have they not advised you of this or what the date might be?

 

Cheers,

Corey C

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Woody_2k10
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Re: Yet another failed install

Is awaiting construction works due to using by cables still awaiting someone from virgin to contact me as they can't tell me how long it will take

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Corey_C
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Re: Yet another failed install

Thanks for your reply, Woody_2k10,

 

This may depend on what the nature of the delay is, which could be waiting on contractors to complete their job or waiting on permits which can both be open-ended. I will send you a private message to confirm your account details and provide as much details as I can regarding your install.

 

Cheers,

Corey C

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