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Wrong wall socket

Tuning in

Today I received my virgin media wifi, but my wall socket was different and so I cannot plug it in. Can someone please tell me how to fix this?


Very Insightful Person
Very Insightful Person

Phone pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

VM's technician came and found the correct plug already. The wall socket is not the one for VM. Many thanks.  


Forum Team (Retired)
Forum Team (Retired)

Hello @denniskmchan,

Welcome back, thanks for posting.

I am sorry for the issue with your set up.

Can you please tell me if the engineer who found this managed to resolve your issue?

Many thanks,

Forum Team

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The engineer used his signal detector to find the correct connecting point in my house, my problem was resolved. Thanks.

Hi denniskmchan. 

Amazing, glad to hear this has been resolved for you now. Thanks for letting us know. 

If you have any further questions or concerns, please don't hesitate to come back to us on community, we'll be here to help if needed. 

All the best,