Wires exposed outside

[Daiseey27]

Hi 

The wires that are usually covered by the box on the outside of my house are exposed and look quite bad. Our signal/picture is sometimes effected when bad weather too. 

Please can someone get in touch to get the wires replaced, fixed and recovered. Thanks. 

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Daiseey27]

I will wait for a response on here from VM as trying to get through on the phone is a nightmare and always had extremely rude experience 

[Zach_R]

Hi @Daiseey27,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm very sorry to hear that you seem to be having some issues with your omni box. Would you mind providing a photo to illustrate the issue and its current condition, please?

Thanks,
 

[Daiseey27]

Please find attached photo 

[Daiseey27]

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@Daiseey27 wrote:

Please find attached photo 

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Do you have an email I can send the photo too as it won't let me upload on here due to size and unable to modify the size. 

Thanks 

[Arissa_H]

Hi Daiseey27.

Thank you for coming back to the community thread. 

Sorry to see there had been difficulty in sending the picture. 

So I can look into this for you. I will be private messaging you.

Please look out for the purple envelope. 

Thank you.

[Arissa_H]

Hi Daiseey27.

Thank you private messaging me 😊. 

Hope this does get resolved for you. Let us know how you get on.

If you need anything else remember we are one post away.

Thank you.

[Arissa_H]

Hi Daiseey27.

Thank you private messaging me 😊. 

Hope this does get resolved for you. Let us know how you get on.

If you need anything else remember we are one post away.

Thank you.