on 07-02-2023 15:30
A friend came round and our network isn't showing on her laptop or phone. But it is showing up on mine.
Any advice so visitors can pop in our wifi
on 07-02-2023 15:49
@AliBen wrote:A friend came round and our network isn't showing on her laptop or phone. But it is showing up on mine.
Any advice so visitors can pop in our wifi
Set up a guest network for your visitors so that they can connect to that and not your own home network
https://www.virginmedia.com/help/broadband/how-to-set-up-a-guest-network
Ideally set up one guest name for 2.4GHz and one for 5GHz with separate names, then your guests can choose one to match their device.
on 08-02-2023 10:03
Thanks for the reply.
That doesn't explain why the network isn't even showing though does it?
on 08-02-2023 10:12
Having SSID broadcast disabled on a 3rd party Router would prevent your WiFi from being seen.
Having WPA3 enabled on a Hub 5 has caused problems too.
08-02-2023 10:29 - edited 08-02-2023 10:32
@AliBen wrote:Thanks for the reply.
That doesn't explain why the network isn't even showing though does it?
Could be many and various reasons. Most simple to check is that some devices don't like a combined SSID, if you are using VM's default setup. Splitting the SSID on a guest network may allow the device to see either/or the 2.4 / 5 GHz networks separately but without making those changes to your home network/setup.
on 08-02-2023 11:19
We should admit the devices that most frequently don't work correctly with "combined SSID" are VM's Hubs in Router mode.
Imagine a 2.4Ghz only phone, laptop etc, it can not be distracted by a 5Ghz signal, it does not have a chipset or antennae for that band.
on 10-02-2023 12:18
Hey AliBen, thank you for reaching out and I am sorry to hear your friend couldn't use your WIFI when they was round.
As mentioned this could be lots of reasons, the good thing is that you can see it.
It could the device, she could of WIFI blocked.
Is this the first and only time and device this has happened to? Thanks
Matt - Forum Team
New around here?