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Lordy85
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White power plug

Hi I’m missing the white power plug with the green light on for the white box on the wall. Virgin media were meant to send one over a week ago... still don’t have it! My son is now having to isolate from school and do home learning. He is not able to do any of his work due to having this plug missing. Please help 

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jbrennand
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Re: White power plug

What "white box on the wall" is it exactly? What does the base sticker say it is ?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Brava210
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Re: White power plug

I think it must be for the fibre convertor?

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Virgin 350 Hub 3, 3 x V6, TP-Link Deco AX20 x1, M5 x2 - United Artists/Telewest/VM Since 1990
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Lordy85
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Re: White power plug

4568F0EB-5E48-40B0-8130-807D94662582.jpeg

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Lordy85
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Re: White power plug

It’s the HDU plug that’s missing I know what it is a just desperately need to get hold of one. 

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kevin1988
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Re: White power plug

to be honest you are best ringing in for an engineer visit to be booked.