Virgin Media Community

[Emmahetheringto]

Hi, I've tried calling to no avail. I've recently ordered fibre and I got a text saying some external work needed to be done before my install date. I havent received any notification on when this is happening, if it has already been done... I just need to find out when they are coming as I really dont want any problems when it comes to my install date as I work from home so I will need the internet. Thanks.

[Z92]

If it's external construction work, then it's hard to give a time frame as it depends on the actual external work needed. Can range from a few days to a few months if the council need to get involved for planning/etc.