Hi PLANIT,
Thank you for getting in touch regarding your replacement Hub 3. I'm glad that your connection is back up and running as it should be.
New equipment would only be sent out if this is deemed a viable and appropriate resolution following a number of diagnostic tests and questions. If you no longer need this equipment, we'd love for you to send it back to us. We refurbish and recycle as much of our equipment as possible, so I can assure you that this hub wouldn't be destroyed offhand.
As long as you haven't responded to any activation messages or completed the install of the new hub, the old one should not be switched off. We would continue to provide service to your existing equipment and would remove the new one from your account once processed back through our warehouse.
Was pre-paid returns packaging included in the pack you received with the new hub? If so, just pop it in here and follow the instructions to return this to us at your convenience. If not, please let me know and I'll arrange for some to be sent straight to your property free of charge.
Thanks,
Rachael