WFH network issues

[tony7bear]

We recently returned to Virgin broadband (Tuesday) and today is the first time that I've tried working from home and I'm having all sorts of problems staying connected to my works' network. When we had VM broadband several months ago I never experienced these problems and nothing has changed in my home setup so I can only assume that there's something related to the router (which I'm using in modem mode via an Eero mesh network) or with the external VM network.

When I check the network status there are several messages stating "No Ranging Response received - T3 time-out" could that be where the problem lies? If so what can I do to get it fixed, is a call to the VM help desk required?

[tony7bear · Accepted solution]

Panic over, on further investigation it turned out to be a wi-fi issue, silly me! 😄

[Akua_A]

Hi @tony7bear 

Welcome back to our community forums and sorry to hear you were having issues when working from home. We can understand the inconvenience caused during this time. We are glad to see you were able to identify the issue. Do you still need any help with the WiFi issue? You may find the following link useful https://virg.in/wifisos

Thanks,

[tony7bear]

No thank you, everything is okay now. 

[Kain_W]

Thanks for the update tony7bear,

I'm glad the service is fine for yourself now, do pop back up if you require any further assistance,

All the best,