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BigT2443 · ‎06-11-2023

Hello Volt had been applied to my account but when doing speed test getting 95mb not 200 + Also app can't find my hub 4

What am I doing wrong?

newapollo · ‎07-11-2023

Hi BigT2443

Is that speed hard wired (ethernet cable) or wifi ?

If hard wired, have you tried a different ethernet cable? Also if measuring the speed on a computer check that your adapter settings aren't restricting the speed to 100Mb.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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BigT2443 · ‎07-11-2023

Hi app now working getting full Volt speed.Also found that avin certain piece of Amazon equipment restricted to 100mb.So thanks 👍

newapollo · ‎07-11-2023

Hi BigT2443

Is that speed hard wired (ethernet cable) or wifi ?

If hard wired, have you tried a different ethernet cable? Also if measuring the speed on a computer check that your adapter settings aren't restricting the speed to 100Mb.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Ashleigh_C · ‎09-11-2023

Hi there @BigT2443

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced issues with your volt deal, can I just confirm from your second post is this now all resolved?

BigT2443 · ‎09-11-2023

Yes all is good 👍😊

BigT2443 · ‎16-11-2023

Thanks 👍

Ayisha_B · ‎19-11-2023

Glad to heat this!

If you need anything else, let us know 😊

Ayisha_B
Forum Team
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