Already on that route...
- I have already informed TalkTalk (did not mention hat Virgin damaged my install)
- OpenReach engineer came today morning (08:30 am) and inspected the external box.
- The problem is now even worse ... The inspection has revealed that Virgin have damaged the cables in the underground pipe; while trying to clear the obstruction.
- So now the issue has been escalated to Openreach Field services.
- Someone from Openreach has called me just now to inform that their quoted time is anywhere between 45 to 180 days; as they would need permissions, need to dig up the driveway, part of the street... It is now a proper construction job.
It has now become a far bigger problem than just an external box damage.
I don't know what to say - Virgin have just totally messed up everything.
The only solution for now is for Virgin to complete their installation...
There is very poor mobile signal coverage in the area, so I cannot even use 3G/4G as a backup.
I have to either go to work each day (60 miles trip) or go 4 miles to a coffee shop - in order to do my day job !
No internet in the evenings or weekends.
All my other internet services (Netflix, Amazon prime, etc...) are also not functional as I have no internet. I'm in contract with all those services and I continue to pay for those services; although I cannot use any of their services. Will now get on the phone to all these service providers to see if I can cancel any of them or put them on hold. I doubt any of the will actually stop my payments.
.... and all this is happening, because no on in Virgin Customer Services knows how to inform/ contact their subcontractor (Kier) who manage the outside works to
1. Update & correct Kier system records and
2. Instruct Kier to actually visit the property to check the actual conditions on site
3. Setup an appointment for a cable pre-pull
My site is now fully ready for a cable pre-pull.... but someone in Virgin needs to force the issue and correct their 'mismatched paperwork'
@gareth: Please help...
Anyone from Virgin ... reading this... please help.
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… an extremely disappointed Virgin customer
Update... no longer a Virgin customer.