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bennyoco
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Message 11 of 18
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Re: Virgin Pre Install Nighmare!!! HELP!!

So, after calling up again everyday for the past few days. My rolling date has now stopped and has been moved to the 25th, 1 day before the actual install.

 

The person i spoke to yesterday assured me that the work has been assigned to someone now, and there is no way it will get postponed. She also said she will be contacting the area field manager to double check this and get in touch with me.

I dont want to say i've got a good feeling about this, because I've been let down for so long, and have now been without broadband for over 8 weeks...

4G is terrible at my location so Virgin are my only option and i am slowly losing my mind...

Will keep you all updated, but im not hopeful...

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Natalie_L
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Message 12 of 18
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Re: Virgin Pre Install Nighmare!!! HELP!!

Hi bennyoco, 

 

Thank you for your most recent update to the thread. 

I see you have spoken with the team and they have confirmed the date for you. 

Please do let us know how the visit goes and if you require further assistance. 

Thank you 

 

 

Nat
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bennyoco
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Message 13 of 18
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Re: Virgin Pre Install Nighmare!!! HELP!!

Ok, so...

 

My account has now no outstanding orders on it...

still have 4 hours to turn up

Still no one has come over yet, will keep you updated, but im not hopeful.

 

Haven't received the dreaded delay message yet.....

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bennyoco
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Message 14 of 18
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Re: Virgin Pre Install Nighmare!!! HELP!!

282254371_533094398557276_4641055289082050371_n.pngok so, just uploading this as proof, its been confirmed as completed today, i will update you all when i get home.... looks good though, no one before has told me that its actually be completed

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bennyoco
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Message 15 of 18
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Re: Virgin Pre Install Nighmare!!! HELP!!

Inked282254371_533094398557276_4641055289082050371_n_LI (1).jpg

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bennyoco
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Message 16 of 18
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Re: Virgin Pre Install Nighmare!!! HELP!!

Update:

 

Got home and they actually installed me a point.

 

I honestly don't quite believe it.

 

Will update you on the install tomorrow

bennyoco
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Message 17 of 18
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Re: Virgin Pre Install Nighmare!!! HELP!!

UPDATE:

 

Sorry had the guy come this morning, after spending about an hour on the phone and swearing constantly, he told me that my flat is probably not serviceable.

 

Even though, I have already had a survey and they told me it would be okay.

 

The guy just seemed like he couldn't be bothered...

 

I even overhead him on the phone say he would probably need about 3 hours...

 

He said he's going to report it to his boss and see what he says, I'm at a lost for words here... Again shoddy service from virgin media

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Paulina_Z
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Message 18 of 18
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Re: Virgin Pre Install Nighmare!!! HELP!!

Hi @bennyoco,

Thank you for coming back to us about your ongoing issues and your install delay. I'm very sorry to hear that your install did not go ahead as promised. I understand how frustrating this must be for you.

I can see that you've spoken to our team in regards to this since your last post. Can you please update us on how you're getting on?

Thank you.

Paulina_Z
Forum Team



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