I ordered virgin media broadband on 4th August to be installed on the 30th. My old provider cancelled their service the day after.
The preinstall team delayed their prepull appoint several times before finally arriving the day before my indoor installation date, they discovered there was a problem with the swept tee outside my house and needed permission from the council to fix this. This was done on the 2nd of september but for some reason my internal installation was rebooked to the 16th of september.
Virgin missed several more appointments before the preinstall team came back to my property again on the 9th of september, this time they supposedly found another problem which was supposed to be fixed on the 15th of september before my internal appointment. No one showed up for either the prepull of the internal installation on the 15th or 16th. My internal installation was rescheduled to the 6th of october, OVER 5 WEEKS after the original date.
I was given another appointment for the preinstallation on the 21st of september, again, no one showed up. Then I was given another one for the 29th of september for which no one showed up. It is now october and several more appointments have been booked, I have absolutely no faith that virgin will actually install my service on the 6th of october or ever for that matter. I've been without wifi for 5 weeks while working from home and having children that cant complete their homework.
I've spent 10+ hours on the phone with virgin medias customer service with no answers, they've made several promises, all of which have been promptly broken. I spoke to the complaints department who said they would provide me with a dongle, this never happened and I simply recieved an email the next day pretending the conversation had never happened.
At this point I'm at the end of my tether, the only thing keeping me from cancelling this service is sheer stubbornness.
