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Virgin Media External Cable Service Box - Brown Omni box ,Brand New

Pad68-
Just joined

on ‎08-04-2022 11:27

We got a damaged External Cable Service Box.  I need to get one.  Told it costs £130

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3 REPLIES 3

goslow
Alessandro Volta

‎08-04-2022 12:00 - edited ‎08-04-2022 12:05

@Pad68- wrote:

We got a damaged External Cable Service Box.  I need to get one.  Told it costs £130

If you are a current VM customer, VM should repair omnibox damage free of charge for things like normal wear and tear, storm damage etc.

Usual process for such a request is to post a photo of the damaged item. The forum staff then refer that on for a repair.

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Adduxi
Very Insightful Person
Very Insightful Person
In response to goslow

on ‎08-04-2022 15:17

The omnibox is property of VM and it's VM that have to repair it.  It's in their own interests to maintain the cable infrastructure.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zoie_P
Forum Team (Retired)
Forum Team (Retired)

on ‎12-04-2022 08:39

Hi Pad68-,

Thank you for your post and welcome to the forums 🙂 

I am sorry to hear this, as explained if you are a customer we will repair with no cost to you. Can you give us some more info on what happened and what's been advised so we can get a bigger picture of this?

Zoie

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