VM not available despite it being in the street

[ScottTh5]

Hi,

I've just moved into a new house and when checking virgin media availability was told I couldn't get it. After some more checking I've found that the streets North, south and east of me have virgin media and so does part of my street.

After ringing the contact number I couldn't get an answer of if they're just working up to my house or if they've missed it entirely, I was simply told they had my details and would get back to me when it was available. Given its so close I can't imagine it being too difficult to expand the last 30m or so. 

For reference I don't even have another reasonable alternative as apparently my house doesn't have any access to fibre despite being in the middle of Cardiff and completely surrounded by it.

Thanks,

Scott

[Roger_Gooner]

Is your road block paved? If so it's too expensive to install the duct.

[ScottTh5]

No, one side is a typical road and the other side is a narrow footpath which is where I believe the current copper cable enters the house from. The path, to my knowledge, is a public footpath.

[Adri_G]

Hello ScottTh5, thanks for posting on our help forum and a warm welcome to our community.

We're sorry to hear of the issues faced with bringing BB services to your property and the conflicting information you've received about it.
We're happy to help, could you please check this link here to find more on whether your address is serviceable by us or not currently?
Also, we do have a form to complete when you wish us to send you updates on the area serviceability here , can you please let us know if you've submitted this form before?

Let us know more, we're eager to best assist with this.

[ScottTh5]

Hi Adri,

I've used the availability checker and it says I can't get VM but as I mentioned before if I were to put in an address further down my street it is available.

I've also filled out that form a couple of weeks ago but haven't heard anything as yet.

Scott

[Kain_W]

Thanks for the response,

So we can get this raised I've dropped you a PM.

The message will appear in the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM ScottTh5,

This has now been raised to the necessary team who will be in contact.

If you do have any further queries then let us know.

Take care,