on 08-07-2021 02:36
My internet keeps dropping. It is happening every evening since three days.
Please it needs urgent attention as I am working from home, thanks.
Looks like my upstream channels are appearing and disappearing and changing between 64 qam modulation and 32 qam modulation. Only 3 channels showing, loads of T3 timeouts. Restarting hub doesn't help.
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 48 | 5120 | 64 qam | 9 |
2 | 53700000 | 48.5 | 5120 | 64 qam | 10 |
3 | 46200000 | 48 | 5120 | 32 qam | 11 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 7 | 0 |
3 | ATDMA | 0 | 0 | 29 | 1 |
Constant t3 timeouts in network log:
Time Priority Description
08/07/2021 01:25:22 critical No Ranging Response received - T3 time-out;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:25:21 critical Unicast Ranging Received Abort Response - initializing MAC;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:25:1 critical No Ranging Response received - T3 time-out;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:25:1 critical Unicast Ranging Received Abort Response - initializing MAC;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:24:22 critical No Ranging Response received - T3 time-out;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:24:21 critical Unicast Ranging Received Abort Response - initializing MAC;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:24:2 critical No Ranging Response received - T3 time-out;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:24:1 critical Unicast Ranging Received Abort Response - initializing MAC;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:23:2 critical No Ranging Response received - T3 time-out;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:23:1 critical Unicast Ranging Received Abort Response - initializing MAC;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:22:42 critical No Ranging Response received - T3 time-out;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:22:42 critical Unicast Ranging Received Abort Response - initializing MAC;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:22:22 critical No Ranging Response received - T3 time-out;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:22:22 critical Unicast Ranging Received Abort Response - initializing MAC;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:21:42 critical No Ranging Response received - T3 time-out;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:21:42 critical Unicast Ranging Received Abort Response - initializing MAC;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:21:22 critical No Ranging Response received - T3 time-out;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:21:22 critical Unicast Ranging Received Abort Response - initializing MAC;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:21:2 critical No Ranging Response received - T3 time-out;;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 01:21:2 critical Unicast Ranging Received Abort Response - initializing MAC;;CM-QOS=1.1;CM-VER=3.0;
BQM Link:
Looks pretty bad
https://www.thinkbroadband.com/broadband/monitoring/quality/share/064000a3eeb28bbe529f8bd168a4f941bc5bc082
08-07-2021 02:36 - edited 08-07-2021 02:37
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 402750000 | -0.2 | 40 | 256 qam | 25 |
2 | 202750000 | 0.4 | 38 | 256 qam | 9 |
3 | 210750000 | 0 | 40 | 256 qam | 10 |
4 | 218750000 | 0.4 | 38 | 256 qam | 11 |
5 | 226750000 | -0.5 | 38 | 256 qam | 12 |
6 | 234750000 | -0.5 | 38 | 256 qam | 13 |
7 | 242750000 | -1.2 | 38 | 256 qam | 14 |
8 | 250750000 | 0.4 | 38 | 256 qam | 15 |
9 | 258750000 | 0.2 | 40 | 256 qam | 16 |
10 | 266750000 | 0.5 | 40 | 256 qam | 17 |
11 | 274750000 | 0.5 | 40 | 256 qam | 18 |
12 | 282750000 | 0.7 | 40 | 256 qam | 19 |
13 | 290750000 | 1 | 40 | 256 qam | 20 |
14 | 298750000 | 1 | 40 | 256 qam | 21 |
15 | 306750000 | 0.7 | 40 | 256 qam | 22 |
16 | 314750000 | 0.2 | 40 | 256 qam | 23 |
17 | 322750000 | 1.5 | 40 | 256 qam | 24 |
18 | 410750000 | 0 | 40 | 256 qam | 26 |
19 | 418750000 | -0.2 | 38 | 256 qam | 27 |
20 | 426750000 | 0 | 40 | 256 qam | 28 |
21 | 434750000 | 0 | 40 | 256 qam | 29 |
22 | 442750000 | -0.2 | 40 | 256 qam | 30 |
23 | 450750000 | -0.9 | 38 | 256 qam | 31 |
24 | 458750000 | -0.9 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 1 | 0 |
2 | Locked | 38.9 | 8 | 0 |
3 | Locked | 40.3 | 3 | 0 |
4 | Locked | 38.6 | 3 | 0 |
5 | Locked | 38.6 | 1 | 0 |
6 | Locked | 38.9 | 5 | 0 |
7 | Locked | 38.9 | 2 | 0 |
8 | Locked | 38.9 | 5 | 0 |
9 | Locked | 40.3 | 1 | 0 |
10 | Locked | 40.3 | 8 | 0 |
11 | Locked | 40.3 | 5 | 0 |
12 | Locked | 40.9 | 0 | 0 |
13 | Locked | 40.3 | 4 | 0 |
14 | Locked | 40.3 | 14 | 0 |
15 | Locked | 40.3 | 7 | 0 |
16 | Locked | 40.3 | 1 | 0 |
17 | Locked | 40.3 | 0 | 0 |
18 | Locked | 40.3 | 5 | 0 |
19 | Locked | 38.9 | 8 | 0 |
20 | Locked | 40.3 | 5 | 0 |
21 | Locked | 40.3 | 5 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 38.9 | 5 | 0 |
24 | Locked | 38.9 | 4 | 0 |
on 08-07-2021 09:48
Have you checked for areas outages? It might just be a short term problem that is hopefully fixed in a few days.
on 08-07-2021 09:59
on 10-07-2021 09:37
Hi olo12345,
Welcome to our community and thanks for posting. Really sorry to hear that you're experiencing regular drop outs with your internet. We understand the frustration this causes especially when WFH.
As you post was a short while ago how have things been?
If your having issues you can log on to you online account here. If any issues are detected it will allow you to book a technicians visit.
Kind regards Jodi.
on 12-07-2021 23:30
Hello @Jodi_S, thank you for the response.
It was working fine one day, but looks like the problems are back now.
Service status only shows quick checks to resolve issue, which is pretty useless unfortunately.
I phoned 0800 561 0061 and the automated service says there is complex issue, however it doesn't say what the issue is or when it will be fixed. Would it be possible for you to check?
Also are our superhub power levels fine?
on 12-07-2021 23:42
I had ThinkBroadband graphs like yours, perhaps a little less “red”, for some weeks overnight when VM were looking at a similar problem to yours. 150 on the phone gave a similar message to the one you got. You just have to hand in there until it’s fixed.
on 13-07-2021 09:25
Hi olo12345,
I'm sorry to hear that the issues you have been having with your broadband are continuing. I'm happy to take a look in to things but I've been unable to locate your account via your forum credentials. I will need to confirm some information with you in order for me to proceed with checks.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,