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Message 21 of 31
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Re: Upgrade to Hub 3

Glad to hear the hub is doing well 🙂

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 22 of 31
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Re: Upgrade to Hub 3

I'm having the same problem. I've ordered HUB 3 weeks ago and still have not received one. The 31st of August deadline is now approaching and I'm not sure what to do. Some help would be much appreciated.

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Message 23 of 31
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Re: Upgrade to Hub 3

Hi, mightyb

 

Let me help you with this.

 

I'll go ahead and pop you a quick PM as we need to discuss account specific information. 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 24 of 31
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Re: Upgrade to Hub 3

Hi John,

Was wondering why I never got my new Hub 3, despite your site claiming I had please. I double checked my emails and never got any confirmation of my booking or anything to say there had been a delay.

Any assistance would be very much appreciated, and thank you.

Pete.

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Message 25 of 31
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Re: Upgrade to Hub 3

Hi Pete, no worries, let me help you with this.

 

I'll pop you a PM as I need to look at the account

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 26 of 31
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Re: Upgrade to Hub 3

Hi,

I have also been having this issue I received the letter around the begging of august(dated 29th July).

I checked with online help through VChat to confirm this was all legitimate and that it would not restart a new contract they stated that it was legit and that it wouldn't start a new contract. so i put in the order around mid august.

I never received the order confirmation email after putting in my details but it was meant to be delivered yesterday (24th august) i had stayed in all day but never got anything delivered no card, no router. 

Tried speaking to someone on the phone today from Virgin but couldn't get a straight answer about it, the call operative just decided to do diagnostics on my system instead of actually dealing with the issue.

Can anyone help me with this please.

thanks

 

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Message 27 of 31
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Re: Upgrade to Hub 3

Good Afternoon hollowpoint,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see there has been some confusion caused with your account and the hub 3 upgrade.

 

I'm happy to pick this up for you, please check out the purple envelope in the top right hand corner for a PM from me

 

David_Bn

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Message 28 of 31
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Re: Upgrade to Hub 3

I never received a PM on Thursday. Still trying to resolve this. Thanks!

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Message 29 of 31
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Re: Upgrade to Hub 3

Hi mightyb,

 

Thanks for your post and I'm sorry to see we weren't able to get a PM to you.

 

Let me look into this for you, I'll drop you a PM via the purple envelope in the top right hand corner of the screen

 

David_Bn

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Message 30 of 31
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Re: Upgrade to Hub 3

Still no PMs. The deadline is in 2 days. What will happen to my account now? Will I be downgraded? Will my internet stop working with the current router?

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