We moved house nearly a month ago, when the engineer arrived she said she couldn't do the job because it was a 2 man job. She said she could do a temporary connection using the neighbours external box and told us that another engineer would come to complete the job shortly. Four weeks has now passed and the cables are still trailing from next door. Also we can't receive landline calls!!
We have tried contacting Virgin many, many times, but it seems impossible to have a conversation with a communications company.