I'll keep it as short as possible, booked 3 weeks ahead of time for an installation today, had a text on the 11th saying if it was OK for outside work to be done. sure.
Engineer arrives this morning, starts installing the hub, so far so good.
After about 20-30 mins he says he cant do the work because the lines not live and he doesn't have the key to access, I ask him before he leaves when another engineer might come back and he shrugs, he said he'd loop me into an email for an update.
So I end up calling customer support in the afternoon and have had maybe the worst experience with any company ever.
Speaking to the pre-installation team apart from one really helpful person was an awful experience, they kept saying I needed to reschedule an engineer and couldnt understand that I needed to know why the outside work wasnt done and when that would be done so I could reschedule another engineer.
Fast forward 3 hours later of "dropped calls", being put on hold for 30-45 mins and I get someone that gives me the number for the construction team. I call just after 4pm today just as their lines close.
I've seen many helpful responses from the people here if they could actually find out whats going on here
Thanks