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Unable to connect to a single, specific website

Hi,

I'm completely puzzled by a problem that I'm experiencing. There is one specific website that I suddenly, overnight cannot access - it's just timing out saying it can't connect. I've tried 3 different devices (MacOS, iOS and Windows), several different browsers, cleared cookies, cleared cache. 

However, when I switch WiFi off on my phone and go to 4G, it works perfectly so it seems that something about my Virgin Media broadband is stopping me connecting. 

The website is https://www.molineuxmix.co.uk

I'd appreciate any help as this seems really sudden and random!

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Message 2 of 11
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Re: Unable to connect to a single, specific website

Hi moseleyite,

no problems accessing the site from my VM connection.

I hope Traore has another good season for you.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Unable to connect to a single, specific website

sounds like the site has banned your IP address.

can you post the results of a traceroute to the site

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Re: Unable to connect to a single, specific website

Haha, thanks, so do I!

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Re: Unable to connect to a single, specific website

What's interesting is that I can occasionally access the site ... so the issue is intermittent but 99% of the time it times out

sounds like the site has banned your IP address.

I've also contacted the site admin to see if there's a problem their end and I'm not ruling out that there's a problem their end

can you post the results of a traceroute to the site

I don't really know what that means but a search gives me a load of sites to choose from so I picked one at random (https://www.ultratools.com/tools/traceRoute) and got the following:

Hop number: 1
Connected to: assc-ultrafw-vlan2598.dc10.neustar.com ( 10.176.98.1 )
Roundtrip times: 1.914 ms
1.684 ms
1.586 ms
Hop number: 2
Connected to: ashlfnsw02-vlan102.dc10.neustar.com ( 10.176.2.3 )
Roundtrip times: 1.908 ms
1.906 ms
2.037 ms
Hop number: 3
Roundtrip times: Timed out.
Hop number: 4
Connected to: et-0-0-43-3.cr2-was1.ip4.gtt.net ( 173.205.39.229 )
Roundtrip times: 5.355 ms
3.457 ms
4.587 ms
Country: germany
Hop number: 5
Roundtrip times: Timed out.
Hop number: 6
Roundtrip times: Timed out.
Hop number: 7
Roundtrip times: Timed out.
Hop number: 8
Roundtrip times: Timed out.
Hop number: 9
Roundtrip times: Timed out.
Hop number: 10
Roundtrip times: Timed out.
Hop number: 11
Roundtrip times: Timed out.
Hop number: 12
Roundtrip times: Timed out.
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Re: Unable to connect to a single, specific website

You need to start the trace at your local device.

Open a command prompt then copy and paste the following into the Command line and hit enter ...

tracert molineuxmix.co.uk

This is my result ...

C:\>tracert molineuxmix.co.uk

Tracing route to molineuxmix.co.uk [192.124.249.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 10 ms 9 ms 10.53.38.225
3 11 ms 11 ms 11 ms brad-core-2b-xe-300-0.network.virginmedia.net [82.2.241.105]
4 * * * Request timed out.
5 * * * Request timed out.
6 29 ms 21 ms 18 ms 86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
7 29 ms 18 ms 19 ms 213.46.175.106
8 20 ms 21 ms 19 ms et-4-3-0.cr0-lon9.ip4.gtt.net [89.149.138.33]
9 19 ms 19 ms 21 ms ip4.gtt.net [46.33.85.122]
10 23 ms 19 ms 18 ms cloudproxy10018.sucuri.net [192.124.249.18]

Trace complete.

 

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Message 7 of 11
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Re: Unable to connect to a single, specific website

Can you go to >> this site << and check your WAN IP, let us know the result.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Message 8 of 11
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Re: Unable to connect to a single, specific website

@MikoRobbo

Thanks, that's really helpful. I use a Mac so a quick search showed that the traceroute command can be used. Here's the output:

traceroute -m 12 www.molineuxmix.co.uk

traceroute to www.molineuxmix.co.uk (192.124.249.18), 12 hops max, 52 byte packets

 1  192.168.0.1 (192.168.0.1)  3.646 ms  3.641 ms  2.541 ms

 2  10.154.240.1 (10.154.240.1)  10.961 ms  12.594 ms  11.734 ms

 3  perr-core-2b-xe-2114-0.network.virginmedia.net (80.0.176.177)  13.057 ms  19.212 ms  11.177 ms

 4  * * *

 5  * * *

 6  m686-mp2.cvx1-b.lis.dial.ntli.net (62.254.42.174)  28.412 ms  20.919 ms  20.251 ms

 7  213.46.175.26 (213.46.175.26)  22.726 ms  21.636 ms  22.124 ms

 8  et-4-1-0.cr0-lon9.ip4.gtt.net (213.200.122.250)  19.508 ms  22.089 ms  30.326 ms

 9  * * *

10  * * *

11  * * *

12  * * *

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Message 9 of 11
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Re: Unable to connect to a single, specific website

@MikeRobbo

"The IP Address [REMOVED] did not receive a bad risk score."

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Message 10 of 11
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Re: Unable to connect to a single, specific website

You need to delete your WAN IP.

 

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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