Unfortunately the "re-pull" process is broadly the same as the shambles of the new installs process. VM engaged the cheapest cowboys on this earth to do the work through the usual big corporation, head-office-procurement-know-best route, have no systems linkages with said cowboys and therefore there's no accurate information, and no contractual leverage by VM staff or field managers over the cowboys. It's been a festering, self inflicted wound for a good two years now. Complaints are ineffectual, even contacting the CEO complaints team has no effect. One of the forum "superusers" had a loss of service last year - not VM's fault in the first place, but the conceptually simple fix took two or three months even with the goodwill of the forum staff, knowledge of the complaints system and the company, and expectations already set by what they saw here. A favourite tactic when if does get repaired seems also to be blaming council permit delays for digging to resolve a blocked duct - this invariably turns out to be a lie to evade the Ofcom compensation requirements.
The good news, it could be fixed Monday. The bad news, it could be three months or more. You'll get no useful information, you might get the right £8.40 a day compensation paid automatically, but be prepared to have to check details with your local council on permit request and issue dates, and potentially to end up at the industry complaints adjudicator, CISAS.
