I wanted to sign up especially to give the feedback that customer support from Virgin Media is abysmal. I understand that this is a well know fact on this forum. I am merely adding to the statistics.
I signed up for Virgin Media a few months ago, they never came to install it at the agreed time (shock, horror). That led to my order being cancelled.
A few weeks later I went back to place the order again, this time they came at the agreed time. However of course they could not install as there is no line here, which was known at the time of placing the order and discussed with customer services before hand.
Cut a long story short, one unexpected event later and it is now installed. The issue now is I can’t access my Virgin Media account, when I log in it says I have no orders, no bills and that I have left Virgin. This is obviously wrong and is linked to my cancelled order (this is the first time I have been a customer).
I’ve contacted CS three times about this, and you just get the impression that they are not interested in helping you, or they are incapable and are trying to wriggle their way out of it to pass you to someone else.
1st guy - wait until after installation it will all be fine (I knew it wouldn’t be).
2nd guy - claimed to fix the record, wait 24h and it’ll all be fine (it wasn’t).
3rd guy - currently repeating the 2nd guy.
Dealing with this on WhatsApp is horrendous as it is not a live chat system. It is a poor messaging system where a response could come in 5 mins or 5 hours. However if you dare take longer than 15 mins to respond you are at risk of the chat closing and it havekng to start again, and go through the laborious security checks.
What a nightmare.
