Menu
Reply
CareyA
  • 7
  • 0
  • 1
Tuning in
376 Views
Message 1 of 15
Flag for a moderator

Sure survey

Hi can anyone advise how i can get a survey done on my property? I have spoke to over 10 virgin staff members and asked for data reps/ engineers to call me back but no one has and each member tells me they can't help. 
Virgin cable lines go past my door and neighbours either side have virgin, however, on the online checker it states I cannot get it. I need fast speeds so really want to check  if I can get it.

thanks

0 Kudos
Reply
Christy_D
  • 1.94K
  • 259
  • 299
Forum Team (Retired)
Forum Team (Retired)
367 Views
Message 2 of 15
Flag for a moderator
Helpful Answer

Re: Sure survey

Hi @CareyA 

I can check into this for you.

I'll pop over a private message to take some further details.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
CareyA
  • 7
  • 0
  • 1
Tuning in
301 Views
Message 3 of 15
Flag for a moderator

Re: Sure survey

Hi just checking still no response re my query's... really not good customer service guys ???????

0 Kudos
Reply
CareyA
  • 7
  • 0
  • 1
Tuning in
304 Views
Message 4 of 15
Flag for a moderator

Request a site visit

Help !!!! Despite speaking to more than ten virgin team members I have been unable to arrange a data check / site visit ... twice I've been promised a call back but had none so far!!! 
I have cables outside my gate but my address is not showing up. 

I cannot go on without broadband so will have no option but to go to another supplier if virgin continues to ignore my request...

see photos attached ...

CC48C8F9-EBAE-40A0-BE5A-F868A503DC8E.jpeg

2C598CE3-9861-4509-8114-73AC564662BE.jpeg

This is my driveway

thanks in desperation!  

0 Kudos
Reply
Christy_D
  • 1.94K
  • 259
  • 299
Forum Team (Retired)
Forum Team (Retired)
295 Views
Message 5 of 15
Flag for a moderator

Re: Request a site visit

Hi there,

Please let me assist with this

I'll pop you a private message to take some details and we'll go from there.

Thanks,

Christy

Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
CareyA
  • 7
  • 0
  • 1
Tuning in
280 Views
Message 6 of 15
Flag for a moderator

Re: Request a site visit

Christy, you said you could help me last week, but you have not contacted me despite me emailing you back ..

I really need this sorted today as I need broadband 

Virgin cables are at the gate .. as you can see from photos 

878F9CE4-1CDC-4A63-982D-A0BAEC5DB319.jpeg

Tags (1)
0 Kudos
Reply
Paul_DN
  • 8.4K
  • 448
  • 865
Forum Team
Forum Team
272 Views
Message 7 of 15
Flag for a moderator

Re: Sure survey

Hi CareyA,

Thanks for reaching back out, did you speak to Christy Via a private chat?

Regards

Paul.

0 Kudos
Reply
Gareth_L
  • 9.5K
  • 532
  • 1.06K
Forum Team
Forum Team
242 Views
Message 8 of 15
Flag for a moderator

Re: Sure survey

Hi CareyA

Thanks for your post 
Sorry to hear about the above 
I can look into this for you 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

0 Kudos
Reply
Gareth_L
  • 9.5K
  • 532
  • 1.06K
Forum Team
Forum Team
235 Views
Message 9 of 15
Flag for a moderator

Re: Sure survey

Thanks CareyA

I will have a look at this for you now

It may take a day or so before I get any updates 

But as soon as I do I can let you know 

Gareth_L

 

0 Kudos
Reply
CareyA
  • 7
  • 0
  • 1
Tuning in
231 Views
Message 10 of 15
Flag for a moderator

Re: Sure survey

I believe Christy is on it and I'm hoping that the line will show as available later today 🤞

0 Kudos
Reply