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chrise2
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Message 21 of 24
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Re: Superhub constantly reboots

Hi - thanks Steven.

As the BQM shows, was bad overnight, then fine for most of today.  Then between 16:44 (BST) and now (17:30) it's rebooted 4 times...

(As I say, every time I check the hub uptime, it always corresponds to the last outage)

Screenshot 2020-09-17 at 17.28.46.png

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Emma_C
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Message 22 of 24
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Re: Superhub constantly reboots

Really sorry it's still an issue for you Chrise2, 

I've had a look at the back end of things and it all seems okay from here and the hub has recently been rebooted. 

However if you're finding this still isn't the case then please can you pop me a personal message and we can offer another engineer visit if needed. 

Thanks. 

Emma_C - Forum Team
chrise2
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Message 23 of 24
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Re: Superhub constantly reboots

Hi - thanks Emma.

So it was fine for 6 days in a row after the hub swap, then the constant reboots came back.

A possible explanation has occurred to me, however I could do with leaving things a little longer to get better information.

I'll post an update in a few days, if that's OK.

ta

Chris

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Emma_C
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Message 24 of 24
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Re: Superhub constantly reboots

Thanks for responding. 

That's not a problem, take your time to gather what you need and then pop back. 

We'll be on hand to help. 

Emma_C - Forum Team