I have set up my new quick start kit, followed the instructions and activated my account.
A few hours pass and nothing, so I have rebooted everything and double checked connections another hour and still nothing.
My only thought is that the broadband connector isn't flush with the hub only about 2mm of space left and pushing it harder wont make it move in more. I could in future take a picture of the connection box if that will help.
Does anyone have any thoughts? - also automated messages said I should talk to a specialist who I couldn't get through to.
All day the wifi light has stayed solid green and the base light has been flashing green.
I've called that number and will try again, seems like they will send an engineer on Saturday but I'm working from home this Wednesday! Going to have to find a solution or a very kind friend in these times.
I have exactly the same issues! I’m keeping repeating the same operations but nothing changes. Also after calling I have been told there is fault in my Area (3) London, this will be sorted between the 8th-9th of June. How this can take so long?
I’ve just bumped in my neighbour who has virgin as provider, I’m now connecting with his account, but it’s weird as if it was fault issue within my areas his line shouldn’t work as well instead it’s working 🤔. I’m trying to book an engineer as well. Hopefully got the right number.
Daniele this might be useful to you. I had the engineer come over to find out the previous owner had cut the virgin lines!! for their other provider. Not sure if this would be the case for you but worth checking.
Overall though the engineer was really helpful and nice and found the issue very quickly. Although annoying waiting, in these pressing times waiting a week isn't that bad in the end. I hope you get an engineer shortly 😄
Only annoying thing is that virgin couldn't know before hand the wires weren't connected but i'm no expert to know if this would even be possible.
I’m glad you have managed to resolve your broadband issue and thanks for the suggestions. Unfortunately my situation it’s related to a fault in my area we apparently engineers are already on site. The fault was supposed to be resolved by the 8th it June, but it has been extended:
“Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F007917228. The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 15/06/2020 09:00:00. The Virgin Media Team.“
Because of this I can’t book an engineer but just wait hoping won’t take any longer.