I prepared for the engineers visit by buying an extension cable. When installed the box I told him where I wanted the cable and the router. But he asked where the land line master socket was which is the opposite side of our living room. He said the router had to go there.
We were disappointed as that wasn't where we wanted it and because of where he sent the cable and the router we had nowhere to put up a Christmas tree this year.
I've been told since that the cable and router doesn't have to be near the phone socket as the land line phone is plugged into the router. I have spoken to four different people (Nov 12th NOv 28th Dec 5th Dec11th)on the Virgin chat help line and spoken to a lady on the phone who said they could move the cable and router for a charge of £25. I said I didn't mind how much they charged but wanted it done before Christmas. Late January I was told was the earliest they could do it.
I see Virgin Media vans up and down our street on most days of the week, so surely they coulod have been more accommodating.
I have written a long letter of complaint some weeks prior to Christmas and are still awaiting a reply.
Not the best start for a new customer is it.