Virgin Media Community

[chronicbint]

Hi

Just received a Hub 4, small marks on it, appears used....also the supplied PSU is wrong, it doesn't fit the router.

Not bothered its used, can I be sent the correct power supply?

thanks

[carl_pearce]

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@chronicbint wrote:

Hi

Just received a Hub 4, small marks on it, appears used....also the supplied PSU is wrong, it doesn't fit the router.

Not bothered its used, can I be sent the correct power supply?

thanks

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You won't always get new kit with it being rented.

Obviously you should have been provided the correct PSU!

[chronicbint]

Ok, spoke to VM, sending out a PSU, just have to wait a week! 😥

[Akua_A]

Hi @chronicbint.

Welcome back to our community forums and sorry to hear you experienced this with your new hub delivery. We can understand this is not ideal. 

We are however glad to hear you have been able to contact our team and have another order on the way. Please do let us know when it arrives and if you need any further help.

Thanks,

[chronicbint]

Still waiting for a PSU, in the mean time the lovely brainboxes have turned off my M600 package and enabled the 1Gig package, which obviously doesn't work with a Hub 3, now I have no internet until the PSU arrives and there is nothing they can do.......really? nothing? Cant just switch it over, literally press a **bleep** button. Absolute shambles.....

[Ayisha_B]

Hi @chronicbint, 

I am sorry for the poor experience. I understand you have spoken to our team since your last post here who have helped resolve the issue.

Let me know if you need our assistance with anything else.

Kind Regards,

[chronicbint]

Issue still not resolved, no power supply has arrived. If I had left it to VM I would have been without broadband for 4 weeks. Complete joke.

[Ayisha_B]

I'm so sorry to hear you're still waiting on this @chronicbint

Certainly not the level of service we aim to provide!

I will pop you a PM now so we can take a closer look into this for you. 

[Ayisha_B]

Thanks for coming back to me Kevin. 

I am really sorry for the poor experience, I know it is incredibly frustrating.

I have requested a hub 4 power power supply unit for you.

If you have any further issues, feel free to drop me a message.

[chronicbint]

Ok, will see if anything arrives. I have had it requested around 4 times now and nothing ever turned up. 😅

I had to buy my own power supply from Amazon, a universal thing, else I would have been without internet for a month because you activated Gig1. I would like the proper one.