Self install - green light flashing

[ahanson]

Looking for suggestions.

I received my self install kit today and although no Virgin Media branded broadband wall sockets, I do have Telewest Broadband wall sockets. 

All plugged in fine but keep getting green flashing light. Tried phoning and went for the "activate new installation and send signal" option but still nothing.

Wonder what the next steps should be? In a new flat and work for the NHS from home so hoping to get it sorted soon, thanks!

[-tony- · Accepted solution]

try the activation line again 0800 953 9500

after that a reboot and then a reset if still no internet

from there if it does not work you need a tech to sort it - post back and VM should be able to book a tech - they had a deal to get NHS staff sorted asap - not sure if thats still in place

[John_GS]

Hi ahanson

Thanks for posting and welcome to the community. 

I am sorry for the install issue - hardly the ideal start. I can see you've spoke to the team and got a tech visit sorted. This can be tracked and or re-arranged if needed, in your online account

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let me know how the visit goes.

Best,