Self Install no internet

[J3oef]

Hi all,

Received my kit yesterday and plugged everything in. Replied to a text message to activate services. 20 mins later got one back saying everything was complete.

24 hours later and it’s still not working. I have a flashing green light, a solid Wi-Fi light and that’s it. 

when I had virgin in the past it was a new install so everything was brand new. I’ve not changed or removed anything so cannot understand why it’s not working.

I often question why I switch service providers when it causes issues such as this. 

[Tudor]

You could get them to initialise the hub again. It’s possibly e that your cable was disconnected at the street cabinet, try:

Equipment activation on 0800 953 9500

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pre-installs team on 0800 052 1734.

[J3oef]

Looks fine from their end. They can’t see an issue and said it’s activated fine and have the correct Mac.

got an engineer coming out on Saturday I assume to check the cabinet in the street. 

[Travis_M]

Hi @J3oef

Thanks for posting on our community forum!

Please keep us updated how the engineer visit goes, my apologies for the inconvenience with your broadband issues!

Are you still not able to get online now?

Regards