VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this we’ll be able to reboot the box or put you in touch with the right team.
The old method ( which still works) was to reboot the equipment out, and then if not working you need to phone to get your box activated. 0800 953 9500.
You will need the box serial number, and your account and area number.
You could also try contacting New accounts and Set Up for them to complete the setup and activation.
That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I've spoken to an engineer and have been told it needs activating I've been on the phone 5 times tonight alone to be told we can send you a text to the page you need.... That tells me to call up so I'm fighting a losing battle I just want to set it up! Paying for a service I'm not even getting. Ready to leave