I have recently joined Virgin due to the disconnections I was getting on Plusnet, however I have recently noticed that I am also getting these on my VM router, so not sure if this is something to do with my wiring or something else.
Hub 3.0 device information
The information below shows current status of this Hub 3.0.
Hub stats ar all fine - someone else should comment on the Logs. You havent actually specified what the problem is, other than "disconnections". So are these happening on both wifi connected and ethernet cable connected devices - or just wifi? What devices are you seeing it on? Are the speeds affected? You could set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM. Make sure you uncheck the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture. It will not (of course) show any wif disconnections - only "network" ones
For the BQM - you just open an account then set it up and it all happens automagically as they routinely ping your modem. Every time you log back in your BQM's are shown in a "Calendar" just select the day you want to view. N.B. dont switch the Hub off (e.g at nights) as it will just show a wall of red.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
The BQM is a tool that works from Thinkbroadband's server. Your PC can be switched off, because what it is checking is the signal to Virgin Media hub. So long as your hub is switched on, the BQM keeps track. Whilst a BQM has limitations, its real strength is this ability to track important aspects of a cable connection continuously.
Set one up, leave it for a day, go back and take a look. The RCS partial service entries in your log suggest a problem, but I can't be any more specific, as jbrennad says, hopefully one of the forum wizards will be able to comment.
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