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Router hasnt arrived

Just joined

I ordered a router but it hasn't arrived


Very Insightful Person
Very Insightful Person


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi roccie, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

In order to help, we will need a little more information from you. I've not been able to locate you using your forum credentials. 

Can you confirm if you're an existing customer who has ordered a replacement router / upgrade or are you anew customer who has ordered services? 

If the latter, you should have received a welcome pack which may show a new install date. 

Once we send out equipment, you would usually receive a text or email with tracking details. As it's also been a few days - can you let us know if you've heard anymore since posting?

Pop back and let us know as if not, we will need to take some details from you to help further. 

Many thanks, 

Forum Team

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