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Richie180480
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Returning Equipment

Hi,

Despite initial set up issues my new Hub 4 is now working nicely, now to send the old router back....three trips to McColls later and consistently being told they cannot process my package as the "system is down".

My questions are, how long before this becomes an issue, is there any other option to send equipment back and will Virgin start to change me for something I should have returned?

Thanks. Rich

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jbrennand
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Re: Returning Equipment

Cant you retrieve the package and use a different return pathway or is McColls your only option?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Richie180480
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Re: Returning Equipment

So on my fourth attempt McColls have finally accepted the package - no other option that I am aware of.

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goslow
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Re: Returning Equipment


@Richie180480 wrote:

So on my fourth attempt McColls have finally accepted the package - no other option that I am aware of.


Make sure you keep your tracking info/proof of sending, just in case the kit gets lost or delayed within the VM returns process.

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