on 18-02-2023 15:33
I’m getting an extension and the conservatory which the virgin cable is attached to is due to be demolished in about a weeks time so I will need the cable rerouting. How do I go about arranging this?
on 18-02-2023 16:11
There will be a cost of £25.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 20-02-2023 18:23
Thanks for your first post and welcome to our Community.
Thanks for asking about the relocation of the external cabling.
If you haven't been able to call us yet,
I'd like to take a look into this for you and get this booked in.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.