Usual offshore customer services reply. Unless you caused the damage yourself there should be no charge.
Hi there @Ashtons2
Thank you so much for your first post and welcome to the community forums, it's so great to have you here!
I'm so sorry to hear that your Omnibox cover has been damaged! Are you still in need of an appointment to replace this?
If so can you post a photo of the box in question so we can make sure we arrange the correct appointment.