on 03-11-2021 09:25
Hey dog has chewed the cable thats connected to the virgin wall plus to the back of my router. I cant seem to find what the name of the cable actually is but i think its coaxial or isolator?
I'm needing a replacement cable and virgin media have told me to go out and buy one in any shop but i thought this wasnt right? would like some assistance please.
09-11-2022 14:00 - edited 09-11-2022 14:02
Just to say, that I wasn't aware that VM use their own standard cable. I've been using a cable I made myself from part from Screwfix & B&Q. I'm in I.T. and the cable I made has been great. No connection issues or loss in signal. Been using it for years and speed tests also proven this.
Not sure why you would need one from VM.
There is a good reason. Frequency sharing. VM re-uses the frequency spectrum already occupied by Freeview TV Broadcasts, DAB digital radio & more recently 4/5G mobile phone services. Any ingress into their coax cables from these sources will disrupt VMs services, not only for that customer but possibly for the entire section supplied from the street cabinet they are connected to. This could lead to numerous unnecessary fault callouts & investigation work to find the source of the ingress. Hence they use specialised triple screened coaxial. The connectors also can cause issues if incorrectly fitted (micro reflections etc).
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I am having my stairs redecorated and the original cable was previously painted over and looks tacky. Am I able to order some new cable and connectors from Virgin and run a new length in or do I need to book an engineer visit.
Hey paulguk1, thank you for reaching out and I am sorry to hear this.
We would be best getting you a tech out, so I am going to send you a PM to see what we can do.
Please look out for the purple envelope. Thanks
Matt - Forum Team
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