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Replacement coaxial cable / isolator cable

HarryAri1
Tuning in

on ‎15-08-2022 14:03

Hi

I need a replacement cable.

Harry

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7 REPLIES 7

Tudor
Very Insightful Person
Very Insightful Person

on ‎15-08-2022 14:27

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Adri_G
Forum Team (Retired)
Forum Team (Retired)

on ‎17-08-2022 15:00

Hi HarryAri1, thank you for your post and welcome on board with our community 🙂

Sorry to hear your coax cable needs replacing, how are things going since you last posted?
Is it damaged or cut off by accident, or something else?
Have you reached our team to ask for one over the phone as suggested by Tudor above?

Let us know if you still need help with this, glad to assist should you need this done.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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HarryAri1
Tuning in
In response to Adri_G

on ‎07-04-2023 13:28

Hi Adri

It's been a while as the cable wasn't in terrible condition so we lived with it. However, it has since become worse (dog chewed it more) so we are again interested in getting a replacement. I couldn't find a suitable option over the phone, is there a direct route or line to call to obtain a replacement cable?

Harry

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newapollo
Very Insightful Person
Very Insightful Person
In response to HarryAri1

on ‎07-04-2023 15:19

Hi Harry,

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and help.

Or wait a day or two (it might be longer due to Easter Bank Holiday weekend) and a member of the Forum Team should pick this up for you and help.

 
Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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HarryAri1
Tuning in
In response to newapollo

on ‎08-04-2023 17:44

Many thanks Dave, called and they are sending a new cable to me.

Harry

 

 

 

newapollo
Very Insightful Person
Very Insightful Person
In response to HarryAri1

on ‎08-04-2023 18:00

Thanks for updating the thread harry.

If by any chance they don't send the correct lead (it's been known) please reply to this post for further help form the forum team.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Adri_G
Forum Team (Retired)
Forum Team (Retired)
In response to HarryAri1

on ‎11-04-2023 08:49

Hi again HarryAri1, thanks for all the posts and updates.

We're glad to know you've called our team as advised by newapollo above and had some help with this.

Please, keep us posted and once you've received the cable let us know if it all looks good again.

We'll be around to assist where needed. 🙂

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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