Removal of cable and box

[hfwarner]

Hi

i have recently moved into a house where the previous owner had virgin broadband installed. The cabling was installed inside a green plastic tubing which stretches across the front garden and isn’t buried. In fact we can’t bury it as it goes across paving and a wall but is a massive trip risk.

We won’t be using virgin media and would like this cable and the box inside the house removed please. How do I arrange?

thanks

[hfwarner]

Thank you for your help!

appreciate the clarity.
Yes I agree, it’s a monstrosity and also dangerous. Also it’s hardly the best option for VM as it stands. I’ve already put a garden tool through the green sheathing by accident and my elderly mother has tripped over it. 
I sort of feel I’m hardly obliged to go to the effort of encouraging VM to come out and sort it but I thought it best to try for the benefit of other neighbours who do use VM. 

I’ll give it a few days and see what happens.

thanks for your help.

[Akua_A]

Thank you for the update @hfwarner.

We truly apologise to both you and your mother on behalf of the team. I have sent you a private message regarding this. Please look out for the purple envelope and provide a response when you can.

Thanks,

[MickHarro]

Hi,

I also have an old virgin box I would like removing. My sister cancelled a few years ago but the box was never picked up. She no longer lives in the country so I don't have details to hand when I call up. 

Thanks,

Michael

[Gareth_L]

HI MickHarro, 

When you say box is it a Set Top Box or a Broadband Hub?

If you can take a picture post it on here we can take it from there. It might be not worth collections as we only require certain ones back now 

Gareth_L

[MickHarro]

Hi,

It is a set top box. From what I gathered from the links I have been provided by the Twitter account is that it's an old box which they would not pick up. Quite hard to just unplug though as the cable is screwed in pretty tight. Can't upload a pic as it's too big

[BrianY]

I have used a pair of pliers before now to undo.

[MickHarro]

Worked a charm. Thank you very much

[David_Bn]

Good Morning @MickHarro, can you confirm what model of set top box it is you have? 

Is may be worth looking into having this recycled, if it's some of our older pieces of kit..

Kindest regards,

David_Bn