Reconnection after mixed up disconnection date

[Cal_M]

Hi VM team, 

I have just been disconnected from my services and unfortunately my new provider still hasn't managed to install my broadband. I extended the disconnection date with yourselves last month and was waiting for an update call due today from my new provider and thought that my disconnection date with virgin was actually the 28th of this month. I was going to contact after I had the call depending on the status of my new set up to further extend my disconnection date if needed but it seems I have got the date mixed up slightly and am now left without any broadband and phone services. Is there any way I can be reconnected and extend my disconnection for another month at least? I work from home most of the week and cannot be without my broadband especially.

Many thanks 

[MOD EDIT: Subject title changed for clarity]

Cal 

[Ilyas_Y · Accepted solution]

Hi @Cal_M thanks for reaching out to us and a warm welcome to the Virgin Media forums.

We appreciate you reaching out to us for this query 😄
I've had a look on the system and I can see that this has been completed.
Can you confirm this for us please? And we can go on from there.

Kind regards,
Ilyas.

[Cal_M]

Spoiler

Hi @Ilyas_Y yes this has been completed! Thank you so much for getting back to me tho 🙂