Cost of moving cable entry point?

[Soctty123]

My issue is that I've moved my hub from my kitchen into my living room and only need to shorten my cable. Would this still be £99?

[newapollo · Accepted solution]

Hi @Soctty123 

This would be classed as a non fault callout. The cost has now been reduced to a more affordable £25.

You can either call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Soctty123]

Thanks so much for the info. 

[Martin_N]

Hi Soctty123,

Thank you for your post. As newapollo has advised it would be £25 for the visit. 

If you do still need assistance with getting this booked in, please let us know and we can get that booked in for you. 

^Martin

[Soctty123]

Yes, that would be great thanks.

[Ashleigh_C]

No problem @Soctty123

I'll pop you a PM now so we can arrange this. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you. 

[Soctty123]

Thanks Ashleigh. Aplogies - I think I called you Ash in my message.

[Ashleigh_C]

No problem @Soctty123 and Ash or Ashleigh are fine! 🙂 

As we have confirmed via the PM this is all booked for you now and please do let us know how the appointment goes! 

Thank you again for your time! 

[wodewick]

Can someone on the Forum Team organize the movement of my cable point please?

[Paul_DN]

Hi wodewick,

Thank you for reaching out to us in our community and welcome, I will be more than happy to help you with a relocation, this will be a one off £25 charge, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.