Hi @paul243
I've created a new thread for you in the Quickstrat set up and connections forum rather than in the speed forum.
It will be picked up quicker here as a new thread.
There is a one of non fault charge of £25 for moving the master socket. It used to be £99.
You can either call 150 from a Virgin landline, or 0345 454 1111, but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time
Or if you wait a day or two a member of the Forum Team should pick this up for you and organise it.
DaveI don't work for Virgin Media.
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